Ongoing customer support for Magento 1 platforms announced

27 Jun 2018

Magento is one of the foremost online commerce systems available anywhere in the world today. According to the Built-With website (https://trends.builtwith.com/shop), on a global basis, 787,947 websites have used the Magento eCommerce system to drive their web-based stores.

The majority of online stores use the original version: Magento 1. But given the huge success of the first Magento website design package – which was initially started in the year 2007, and was released under the name of “Bento” at the end of March 2008 – it was only a matter of time before an updated version was to be launched.

The introduction of Magento 2

Magento 2 had a planned launch for 2011, with the merchant Beta version hitting the market in 2015.

Many online store owners have already decided to update their Magento eCommerce platforms to Magento 2, but by the same token, there are many still operating on Magento 1.

It is these Magento 1 users, who are happy with their original tried and trusted versions of the original Magento website design software, and who, as a result, don’t want to upgrade to a newer release, that are concerned about ongoing support for their online stores. Well, there is good news.

Magento 1 users can change to Magento 2 if and when it suits

Magento has announced that it will be continuing to support Magento 1 users for the foreseeable future. They appreciate that thousands of businesses depend on the Magento 1 eCommerce system and rely on it to offer growth and brand recognition for their online enterprises.

Having said that, the Magento 2 package is a superb product which does even more and is even easier to use than its predecessor. It enables superior visibility into a business’s records and accounts, and it maximises a website’s performance level to new heights.

The company is quietly confident that all Magento 1 users will ultimately reap the benefits of upgrading to Magento 2 when they feel they are ready to do so. It will enable them to take full advantage of making the most out of the various omnichannel opportunities that present themselves.

Magento’s 18-month guarantee

Magento 1 devotees will be able to take comfort from Magento’s commitment to fully support their platforms going forward. But some will wonder how long the foreseeable future really is. It is, of course, impossible to say with any precision. But in order to help countermand any nervousness on some users’ behalves, Magento has made a further statement to say that all notifications of any changes (https://magento.com/blog/magento-news/ongoing-magento-1-support) will carry an 18-month pre-warning period.

Magento website design software is set to stay at the cutting edge of eCommerce software for many years to come, and Magento 2 is only their current state-of-the-art program. As trends and online business practices evolve, so must the design software.

With Magento’s commitment to customer support for their loyal user base, here at Domain Design Agency, we are also still developing Magento 1 websites for our clients, side by side our client’s with Magento 2 shops. For more information on a Magento shop get in touch today, we would love to have a chat with you on 0800 118 2411.

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